Global Relay

Compliant communication tool for financial enterprise

Provides users a reliable platform to enhance work efficiency and security

Summary

I am currently working at Global Relay. I joined the team when they are looking for designers that could help setting up a mature design culture and process, and raising the design standard for a business with 20 years history.

Background

Global Relay is a B2B SaaS company which provides compliant archive services for mainly financial enterprises. Customers includes HSBC, Reuters.

Role

  • Product Designer
  • Responsible for iPad OS & web application
  • Manage and develop UX guideline for design system

Team

  • Myself
  • 2PM
  • 2 UX Designers

  • 2 UI Designers

  • 6 Dev

  • 3 QA

Project details coming soon…but here are some Q&A about what I do:

1 -

What is the most complex project you have worked on?

I worked closely with Engineering team to create a credential portal for our users to allow us accessing their Apple Messengers for our archiving service. There are numbers of unpredictable workflows Apple might implement for security reason. It's complex because of all the technical challenges that I need to understand, so as to ensure the design I deliver is scalable and flexible enough for any uncertainty, and that we are able to deliver clear instruction for users under any circumstances.
We had a tight deadline for this project and in three months, we need to get it designed, built and finished QA. In less than a year, we successfully onboarded 25,000 users for a project.
2 -

What is the most challenging project?

It's the project that I had the great opportunity to join C-suite meeting for design discussion with my Design Director. The project is to add personal archive to our Messenger App, where our users will be able to access all their communication history across different platform (WhatsApp, Email, Teams…etc).

My job was no longer just exemplifies quality, and reconciling user needs. I also need to perform effective collaborations and build strong relationships with stakeholder, including understanding thoroughly regarding "what keeps our stakeholders up at night", so I can facilitate thoughtful discussion while pushing the designs I proposed, as a representative of the design team.
3 -

What are you most proud of?

At the end of 2024, I got the Bright Stars Reward which was nominated by the Department Head, for the impacts I had for work. I was recognised for consistently demonstrates an outstanding ability to approach design challenges with strategic thinking and deep understanding of user needs. Beyond that, my dedication in fostering a culture of collaboration and growth, and to improve collaboration between the design and product teams, was also acknowledged and gladly being appreciated by the Design team.

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Let's connect
or just say hi :)

eimajc@gmail.com

Resume

Linkedin

Let's connect
or just say hi :)

eimajc@gmail.com

Resume

Linkedin

Let's connect
or just say hi :)

eimajc@gmail.com

Resume

Linkedin