Global Relay

Compliant communication tool for financial enterprise

Provides users a reliable platform to enhance work efficiency and stability

Summary

My role in the Unified Communication team, I focus on improving the search function for personal archives in our compliance communication app and credential portal (Apple iMessage and Telegram).

Background

Global Relay is a B2B SaaS company which provides compliant archive services for mainly financial enterprises. Customers includes HSBC, Reuters.

Role

  • Product Designer
  • Responsible for web application

  • Manage and develop UX guideline for design system

Team

  • Myself
  • 2PM
  • 2 UX Designers

  • 2 UI Designers

  • 6 Dev

  • 3 QA

Contribution

Facilitated communication with teams across time zones
Proactively facilitated communication within our growing, multi-time-zone team by ensuring design rationales are well documented and clearly communicated for a seamless digital product experience.
Keeping the design team focused among business requests
Collaborated with high-stake stakeholders and executives to deliver quality design proposals under tight deadlines, keeping the design team focused and adaptable.

Collaborated with high-stake stakeholders and executives to deliver quality design proposals under tight deadlines, keeping the design team focused and adaptable.

Challenges

Keeping design well documented
Ensuring the communication doesn't get lost between teams. With over 8 designers working across London and Vancouver, and collaborates with 2 to 3 squads of engineers, I need to constant communicate and to ensure they are well documented.
Being adoptive to constant changes
Be adoptive to the change of roadmap and time-line. The product has been existing for over 20 years, but the design culture has only established in the past 2 years. I need to work comfortably with changes since both the business and product are learning to adjust with the introduction of the design process.

Project details coming soon…

Other projects

Other projects

BBFC

British National films & broadcasting classification tool

British National films & broadcasting classification tool

British National films & broadcasting classification tool

Improve efficiency in films rating to help compliance team work more effectively

Productivity

Productivity

Productivity

Compliance

Compliance

Compliance

Entertainment

Entertainment

Entertainment

Virgin

Loyalty programme inventory management

Loyalty programme inventory management

Loyalty programme inventory management

Create scalable content structure for an expanding business

Commerce

Commerce

Commerce

Loyalty programme

Loyalty programme

Loyalty programme

Shopping

Shopping

Shopping

Let's connect
or just say hi :)

eimajc@gmail.com

Resume

Linkedin

Let's connect
or just say hi :)

eimajc@gmail.com

Resume

Linkedin

Let's connect
or just say hi :)

eimajc@gmail.com

Resume

Linkedin